Building a more trustworthy way to hire housekeepers and babysitters
MyHelper is a managed matching service for household work. We start in Jabodetabek, with a clear process for families and a fairer path to work for helpers.
Millions of Indonesian families employ housekeepers and babysitters, yet most of the process is still informal: through acquaintances, without clear data, and without room to judge the fit.
Both sides lose. Families decide without enough information, helpers work without clear agreements. When it doesn't work out, everyone loses time and money.
We believe this process can be made orderly without losing its human side: meet first, agree first, then start working.
Our model
Managed matching, not an open marketplace
Our team is involved at every step, from candidate curation to the work agreement. These four pillars set MyHelper apart.
Curated by a team
Candidates are not simply listed. Our team records each family's needs and screens relevant candidates before they are sent.
Recorded identity
Candidate identity is recorded and verified before anything moves forward, so families know who they are talking to.
Video interviews before booking
Families unlock chat with a single payment, then judge the fit over a video or voice call before deciding.
Transparent fees
Browsing candidates is free. Just one chat-unlock fee to start interviewing — a single payment per request, with no separate placement fee. If it isn't a fit within the first 6 months, you can interview more candidates without paying again.
Values we uphold
- Clear area, schedule, tasks, and expectations from the start.
- Clear fees upfront — just one chat-unlock fee, with a 6-month replacement guarantee. The family keeps the final decision after the interview.
- A fair process for families and helpers, with work agreements discussed from the start.
Quick facts
MyHelper today
Legal entity
Service area
Services
How it runs
Collaboration
For partners and investors
We are building trust infrastructure for household work in Indonesia, and we are open to conversations: agencies that want a better process, distribution partners, and early-stage investors. Tell us who you are and we will reply quickly.
hello@myhelper.id
Looking for a helper?
Start by telling us what you need. The process is clear from the first step until your helper starts working.
Start finding a helper