Common questions

Create an account in the app and tell us what you need. ID-verified candidates appear right away, and you can arrange an interview before the helper starts working. If you need help, WhatsApp us.

Yes, it is an important part of our process. We do not want you to accept a candidate without a chance to talk or interview first.

We serve all of Indonesia. Choose your province and city when you create a request (families) or complete your profile (helpers) in the app.

Browsing candidates is free. To start interviewing, there is one chat-unlock fee: a single payment per request that covers up to 3 candidates, with candidate swaps at no extra cost, up to 6 interviews in total. There is no separate placement fee after the agreement. If the helper you choose isn't a fit after starting, you get one free replacement within the first 6 months (the 6-month guarantee). Exact amounts are shown clearly in the app before you pay.

It keeps interviews to serious families and protects helpers' time. It applies once per request, and you can still swap candidates at no extra cost.

You pay once upfront, the chat-unlock fee, to start interviewing candidates. There is nothing to pay after that, and no separate placement fee after the agreement. Exact amounts are shown clearly in the app before you pay.

There's a 6-month guarantee: if the helper you choose isn't a fit within the first 6 months, you get one free replacement: pick and interview replacement candidates without paying again. Request it in the app from your agreement page. Replacements depend on candidate availability.

Yes. Cancel from the interview page in the app. To change the time, message the helper in chat. The helper can reschedule it in the app.

Only to respond to your request and handle operational communication. Your data is not sold to other parties. Want to delete your data? Email hello@myhelper.id.