This page explains MyHelper's role and the basic expectations when you use our housekeeper or babysitter search service. We offer a clearer process, not an instant-booking promise.
MyHelper's role
MyHelper helps with initial search, early screening, interview scheduling, and operational communication between families and helper candidates.
Candidate availability
Helper availability and fit depend on family needs, area, schedule, candidate information, and interview results.
Honest and relevant information
Families and helpers are expected to provide accurate information about area, schedule, tasks, experience, salary expectations, and other important needs.
Agreements before starting
Schedule, tasks, fee, salary, days off, and other important points are confirmed before the helper starts working.
No pressure after the interview
You do not have to continue if it does not feel like a fit after the interview. The decision stays with you.
One chat-unlock fee, with a 6-month guarantee
There is only one fee — the chat-unlock fee, paid once per request to start interviewing. There is no separate placement fee. If no candidate fits, or the chosen helper isn't a fit within the first 6 months, the user can interview more candidates at no extra cost.
Fees are explained before the process continues. If the interview schedule changes, tell MyHelper as soon as possible on WhatsApp so we can reschedule it.
